Car hire firms Avis Budget, Hertz and Enterprise don’t always fix dents and scratches, it has been revealed
The Daily Mail reports car hire firms Avis Budget, Hertz and Enterprise, which also owns Alamo and National, don’t always fix dents and scratches they charge customers for.
It’s already been revealed Brit families could face bills of more than £2,000 if they damage a hire car while travelling abroad
They claim they accept a lower price when they sell the car instead.
Meanwhile Europcar says it doesn’t always carry out repairs until it is about to get rid of a car.
This costs much less as one job can take care of multiple problems for a lower price than individual repairs.
Europcar are already being investigated by trading standards over allegations of overcharging customers for repairs by £30million.
Hire car drivers usually pay the insurance excess of a repair bill – but it’s sometimes based on hypothetical repair costs which aren’t actually incurred.
Earlier this month, it was reported Brit families could face bills of more than £2,000 if they damage a hire car while travelling abroad.
A Europcar spokesman declined to comment on whether the firm sometimes fails to fix damage before resale.
And an Enterprise spokesman said in 97 per cent of cases cars are “repaired soon after” a customer is charge.
He told the Mail: “Occasionally we charge for damage but do not repair vehicles if they are due to be sold… we would accept that they have a lower resale value.”
Meanwhile a spokesman for Avis Budget said it repairs damage immediately if there is a safety issue, adding other repairs may be carried out as part of a resale or after another rental.
Sometimes, it does not repair the car and “absorbs a reduction in the sales price”.
A Hertz spokesman added: ‘We might choose to delay small or minor repairs provided they will not impact the safety of our customers.
Europcar is already under investigation by trading standards
“We might also choose not to repair a damaged vehicle before selling… the resale value will fall in line with the damage caused.”
The British Vehicle Renting and Leasing Association added firms often use a price “matrix” that estimates repair costs.
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