Disabled woman in tears after Iceland left her without a turkey and other treats for Christmas

A DISABLED woman says she was reduced to tears after being left without a turkey for Christmas due to an online shopping blunder.

Using Iceland's website, Ann Farrell ordered her festive food shop on Saturday on Saturday, 16 December – leaving plenty of time for the big day.

Yet as she awaited her groceries' arrival on the scheduled delivery day of Friday, 22 December, Ann received a text informing her some items were unavailable.

Among the out of stock products were Ann's turkey, sprouts, bucks fizz and chocolate log – all of which she had paid for.

No replacements were offered to the 60-year-old, who is forced to rely on online supermarket deliveries due to her limited mobility.

Ann, of Tameside, Manchester, said she phoned Iceland's customer service, and was promised a turkey would be sent to her for free.

But the bird never arrived, and with refunds expected to take three-to-five days, Ann was left with no cash to replace the food elsewhere.

Speaking to the Manchester Evening News, Ann said: "I was crying my eyes out.

“For it to happen once was bad enough, but for them then to promise to send a turkey and it not arrive is terrible.

“No-one would want this to happen to them at any time, but for it to happen at Christmas is awful.

“I’m really, really angry about it. It was so stressful.”

Eventually, Ann's sister came to the rescue, offering to cover the cost of the turkey herself – finally finding one after a Saturday trawling the shops.

An Iceland spokeswoman said: “Iceland has a great track record of product availability both in-store and online, and we accurately and efficiently deliver shopping to the vast majority of customers.

“This is reflected in the numerous accolades we have won for our online service.

"On the rare occasions when we are unable to meet an online order in full, our trained pickers will select the most relevant alternative or offer the customer a full refund for the unavailable products.

“We can confirm that Ms Farrell has been in touch with our customer care team who have arranged a full refund for all the items that had unfortunately sold out, as well as refunding her 10 per cent of the total value of her order.

“We can only apologise for the inconvenience and disappointment caused.”

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Source: https://www.thesun.co.uk/news/5208255/iceland-turkey-disabled-woman-online-shopping/

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