Caring Olly Attfield was stunned when bosses turned the man away – even though the 32-year-old had offered to stump up the room fee
Caring Olly Attfield was stunned when bosses turned the man away – even though the 32-year-old had offered to stump up the £70 room fee.
Ollie Attfield was stunned when he was blocked from buying a room for a homeless man
Jury’s inn told the Good Samaritan the man couldn’t stay for “safety reasons”
He had been walking through Birmingham last week with a pal when they got chatting to 56-year-old Paul.
The kind-hearted sales man was so touched by Paul’s story he decided to put him up in the local hotel to “get him off the street for one night.”
But the night manager told them they could not book a room for a homeless person – because it was against company policy.
Olly, of Dickens Heath, West Mids., said: “This homeless guy came over and started talking to us, he told us his whole story how old he is – how long he’s been on the street. His name was Paul.
“He told us how he had been sleeping rough and living in a hostel where he could and me and my friend were really touched by his story.
“So we went into the Jury’s Inn in Broad Street and they were blatantly refusing us a room.
Jury’s Inn in Birmingham said it was against policy to let the man stay
“We could have paid for it on our phones and booked it through our name and we still could have put him in the hotel and they would have been none the wiser.
“They were just saying it’s against policy but I feel like they just didn’t want it, we were paying customers but they just didn’t want him there basically.
“We couldn’t believe what we were hearing. I felt he was being discriminated against for being homeless.”
Olly and his friend tried explaining the situation to the night manager but were told it was “against company policy” to let the man stay.
The caring pals ended up giving Paul £12.50 to stay in a hostel that night after having to break the crushing news that he couldn’t stay at the hotel.
Olly fumed: “What chance do these poor guys have if you can’t even buy them a hotel room for a night.
“I think the Jury’s Inn need to review their company policy because we just felt this wasn’t right at all.
“Everybody deserves a chance, and we weren’t allowed to give this man one.”
Ollie said the company should review their policy
Jury’s Inn insisted it refused the booking for safety reasons but said it will review its current protocol.
In a statement, a hotel spokeswoman said:”We have fully investigated the incident and the approach taken by the night manager was in line with our company protocol.
“We require ID at the time of booking to ensure the safety of our guests.
“We will review our protocol to allow flexibility in extenuating circumstances.”
this month, Hannah Torkington told how Holiday Inn refused to let her pay for a room for a homeless mum in Stockport, Greater Manchester.