Andrea Grant, 41, shelled out through resale website Viagogo on a surprise gift for the seven-year-old to see his “idol” at a concert in Wales next year.
Andrea Grant is ‘gutted’ after £700 tickets bought through Viagogo were cancelled and she was refused a refund
She forked out on a special treat for her superfan son to see Ed Sheeran but is out now of pocket
Shape of You singer Ed, 26, has gone to war on touts by cancelling 10,000 tour tickets that were snapped up and minutes later put up for sale online for as much as £1,000.
Only those sold through authorised agents and resellers will be valid for his stadium gigs across the UK next May and June.
Andrea, a domestic cleaner, believed Viagogo must have be a verified seller as it was the top search hit on Google.
She forked out £170 per ticket – double to face value – and a total of £700 including Viagogo’s fees.
Now the tickets have been cancelled she says the resale website refused her a refund – and instead offered to sell them on to another customer even though they cannot be used.
The forces wife, of Torpoint, Devon, told the Plymouth Herald: “I feel helpless. I wish to God I had never have bought them.
“Now we are stuck and I feel completely helpless. It is £700 down the drain and I have got nowhere to turn.”
Mrs Grant bought the tickets as a surprise gift for her son who is shaving off his hair for charity.
She added: “It was just supposed to be a massive treat for our son. Ed Sheeran is his idol.
“I just feel absolutely gutted. It’s been a very uneasy few days and I haven’t slept or eaten much.
“I have been told by Viagogo to resell the tickets back to them via the site, but I have been advised not to do that.”
Forces wife Andrea said she did not realise Viagogo was not a verified ticket seller
Email shows Viagogo refused her a refund and offered to resell her invalid tickets to another customer
Ed Sheeran‘s tour promoters blasted Viagogo, saying the company ignored warnings to prevent tickets touts from operating.
A statement says: “The promoters have been monitoring the sales transactions in close conjunction with the National Trading Standards Cyber Crime team and have identified many multiple purchases which are in contravention of the terms and conditions for the sale of the Ed Sheeran tickets and as a result up to 10,000 tickets have now been cancelled and are being returned back into the market place for individual fans to purchase at face value.
“The process of analysing sales transactions and cancelling tickets that are known to have been purchased for the purposes for resale will continue through until the tour takes place in May/June 2018.”
Andrea said ‘It is £700 down the drain and I have got nowhere to turn’
Claire Turnham, who was overcharged by £1,150 for Sheeran tickets for her son’s 16th birthday, has set up the Victims of Viagogo group on Facebook to seek refunds for others who feel they have been ripped off.
She told the BBCL “It’s affecting people worldwide and it’s growing all the time.
“People are contacting me all the time and they’re very, very distressed.”
We have contacted Viagogo for comment.
In March MPs slammed Viagogo for “fraudulent mis-selling” and “lying” to the public after bosses of the Swiss-based firm failed to turn up to Parliament.
Today Sun columnist Rod Liddle warned readers to avoid the ticket agency after Lisa Speight of Kent bought Ed Sheeran tickets for £262 and had £2,122 taken from her account.
And Sun reader Simon Bull from Barry, South Wales, lost £520 on a pair of Ed Sheeran tickets nought through the site.
The only official way to legitimately resell tickets for Ed’s 15-show UK tour is via face value reselling platform Twickets, which has teamed up with the singer to help fans avoid being ripped off.
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