Edgar Morris’ son says cabin crew refused to give his elderly dad oxygen despite his lung condition worsening
Edgar Morris, 80, suffers from a serious lung condition and became unwell just before his flight took off for a sunshine break in Faro, Portugal.
Edgar Morris (left) and son Anthony (right) claim Ryanair staff refused to give the 80-year-old oxygen when he was having a panic attack
His son, Anthony, 58, asked for oxygen for his panicking dad but claims the request was refused as it had not been pre-booked.
The pair then needed to disembark the plane as Edgar took a turn for the worse.
Edgar, a retired railway worker, fumed: “It was a very frightening experience. I have problems with my lungs and if I can’t breathe, I panic.
“I don’t want to think what would have happened if I had stayed on the plane much longer.
“I was going to Faro as I rent a home nearby, which is on the coast. The fresh air does me the world of good.
“But I’m never going to fly again after that experience.”
Edgar suffers from lung disease that restricts his breathing
Anthony, 58, says cabin crew did not seem concerned about his dad’s suffering and ‘just wanted to take off’
The drama unfolded on the 3.50pm Ryanair service from East Midlands to Faro on Monday, July 2.
Dad-of-five Edgar, of Uttoxeter, Staffs, suffers from the debilitating Chronic Obstructive Pulmonary Disease, which makes it difficult for him to breathe as his airways are narrower than usual.
He regularly needs the assistance of a wheelchair, but he was so desperate to get off the plane during his panic attack he managed to walk off and back to the terminal.
Airline giants Ryanair allow passengers to pre-book therepeutic oxygen for a £50 reservation fee.
Edgar’s son Anthony said: “As soon as we took our seats, dad felt like he needed air.
“He was having a panic attack as we were sat there and he was getting more and more agitated.
Edgar’s boarding pass for the East Midlands-Faro flight on July 2
The pair decided to get off the plane and head back to the terminal after Edgar’s ill-spell
“There wasn’t enough coming out of the overhead air conditioner so I asked the cabin crew for oxygen.
“The crew member asked if we had pre-booked oxygen, but obviously we hadn’t so we couldn’t have it.
“She didn’t even ask if we wanted to buy it on board, which we would have understood if that was their policy.
“At that stage dad said he needed to get off the plane so we made our way back to the terminal. He just wanted air.
“My dad was as white as a ghost, it was really worrying. I hate to think of what could have happened.
Edgar was said to have looked ‘as white as a ghost’ on board the jet
The family are now keen to get a refunded on their pre-booked flights
Ryanair deny the claims and said its cabin crew provided assistance to the passenger
“The crew didn’t seem concerned and just wanted to take off.
“It’s a terrible way to treat paying customers.”
Edgar says the trauma has put an end to his regular trips to his Portuguese getaway which he has enjoyed for more than 20 years.
He and his family are now pushing for refunds for their pre-booked flights.
A Ryanair spokesman denied the claims and insisted oxygen was indeed provided – which Edgar and Anthony strongly refute.
The spokesman said: “A customer on this flight from East Midlands to Faro on July 2 became ill shortly after boarding, prior to departure.
“Cabin crew provided assistance and offered first aid and oxygen.
“However, the customer declined assistance and offloaded themselves from the aircraft, before the flight departed to Faro.”
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