VIRGIN Trains has been slammed after appearing to mock a woman concerned about a member of staff allegedly using "sexist" language.
After complaining that a train manager dealing with a complaint had dismissed her and called her "honey", Emily Cole took to Twitter to highlight her concerns.
She wrote: "When Virgin Trains mess up and the older male train manager in the resulting conversation dismisses you with that hideously patronising word women shudder at in contexts such as these: 'honey'."
However the official Virgin Trains account responded, making things worse. The response said: "Sorry for the mess up Emily, would you prefer 'pet' or 'love' next time?"
Miss Cole, sharing the reply, wrote: "Wonderful to see that @virgin_trainsEC take complaints of rude and misogynistic behaviour seriously. Stunned."
One user then asked: "How is this appropriate on any level?"
Social media users have slammed the company for the way in which it handled the complaint.
June Campbell wrote: "My goodness what a totally sexist response."
Adam Ellison said: "How much more condescending can you get?"
Another user posted: "So instead of giving good customer service, you thought it would be best to mimic the behaviour being complained about?"
Eventually Virgin Trains responded to Miss Cole, informing her that the tweet had been deleted.
The tweet read: "We apologise unreservedly for this tweet and any offence that it may have caused.
"To avoid causing more offence we have deleted the original post."
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