EXCLUSIVE: Read the shocking emails influencer sent to a small business owner demanding a refund for her holiday deposit and threatening to go to Fair Trading – after she IGNORED the terms and conditions

• Do you have a story about Jadé Tuncdoruk? Email [email protected]

A small business owner has exposed the shocking emails he received from Australian influencer Jadé Tuncdoruk demanding a refund for her holiday booking.

Tuncdoruk, 26, slammed luxury holiday rental company Weekenda on Instagram last week for refusing to refund her $2,000 deposit – after ignoring the company’s clear-cut terms and conditions.

In her now-deleted post, Tuncdoruk, who is frequently gifted clothes and handbags from designer brands, said she’d booked her honeymoon at Meerea Park Country Estate, in the Hunter Valley, in July 2021 and planned to stay there in March 2022.

The plot thickens: Jadé Tuncdoruk, 26, (pictured) sent several emails to a small business owner demanding a refund for her holiday deposit and threatening to go to Fair Trading – after she ignored the terms and conditions

But she decided to cancel the trip a month later after postponing her wedding due to Covid. 

Now, leaked emails show how Tuncdoruk threatened to take Weekenda to Fair Trading if they didn’t refund her deposit – even though the company’s terms and conditions clearly state customers aren’t entitled to a refund of their deposit if they cancel.

In an email sent in January, Tuncdoruk wrote: ‘There’s really no reason that this cancellation shouldn’t be processed. At this point you’re just keeping our money for the sake of it.

Cash clash: The business owner has exposed the shocking emails he received from Tuncdoruk (pictured) demanding a refund for her holiday booking 

Luxury getaway: In her now-deleted post, Tuncdoruk said she’d booked her honeymoon at Meerea Park Country Estate, in the Hunter Valley, in July 2021 and planned to stay there in March 2022. Pictured: the property booked by Tuncdoruk

Who wouldn’t want to stay here? According to Weekenda, the property is ‘uber stylish and private, with clawfoot outdoor bath, salt water pool, four individually styled bedrooms, two baths, and manicured gardens on 271 sprawling acres’ 

Paradise: The private country estate also features an outdoor bathtub

‘We ask that you please see the completely valid reason for this cancellation – amidst a global pandemic – and cancel the reservation or we will need to take it up with Fair Trading.’ 

The emails show how Weekenda’s CEO and founder Pete Smith personally offered Tuncdoruk a special ‘cancellation request’ – meaning they would return the deposit if another customer booked the property instead. 

However, Tuncdoruk refused to accept this act of good will.  

Deposit drama: Leaked emails show how Tuncdoruk threatened to take Weekenda to Fair Trading if they didn’t refund her deposit – even though the company’s terms and conditions clearly state customers aren’t entitled to a refund of their deposit if they cancel. Pictured: an email sent by Tuncdoruk on August 4, 2021

Act of good will: The emails show how Weekenda’s CEO and founder Pete Smith offered Tuncdoruk a special ‘cancellation request’ – meaning they would return the deposit if another customer booked the property instead. Pictured: an email sent by Mr Smith on August 6, 2021

‘It’s just not acceptable business practice amidst the current global climate. It’s really poor form, it’s practically theft. I’ll be opening a case with Fair Trading,’ she wrote to the company in January.

Mr Smith told Daily Mail Australia dealing with Tuncdoruk was ‘definitely a handful’, adding: ‘My staff advise that Jade was very demanding and threatening. Her emails support this.’

Weekenda agreed to refund her deposit in full last week, after Tuncdoruk shared an Instagram post accusing the company of ‘taking advantage of people in the middle of the pandemic’. 

 

Fired up: ‘It’s just not acceptable business practice amidst the current global climate. It’s really poor form, it’s practically theft. I’ll be opening a case with Fair Trading,’ she wrote to the company in January. Pictured: emails sent by Tuncdoruk on January 20, 2022

‘Incredibly poor form’: In her now-deleted post, Tuncdoruk explained she’d booked her stay with Weekenda last year, putting down a $2,000 deposit. After cancelling the booking due to Covid, she demanded the company refund her deposit. Weekenda denied this request 

‘We requested a refund due to the pandemic, but they said the best they could do was put it back up on line to be booked by someone else,’ Tuncdoruk explained. 

‘Six weeks out of [sic] the booking and we’ve asked again for a refund which they’ve denied. They’ve had months to refund us for a booking that we don’t need. They’re taking our money just because they can.’

She added: ‘It’s just incredibly poor form and so disappointing that businesses are taking advantage of people in the middle of a pandemic.’

Refund request: Tuncdoruk included a link to Weekenda’s Instagram page, and it didn’t take long for her supporters to lash out at the company 

Tuncdoruk included a link to Weekenda’s Instagram page, and it didn’t take long for her supporters to lash out at the company. 

She later said she was surprised her followers had started to contact the company directly, demanding they refund her money. 

‘Not y’all following them,’ she wrote, rolling her eyes. 

In black and white: Weekenda’s terms and conditions (pictured) clearly state that customers aren’t entitled to a refund of their deposit if they cancel 

Success: Not long after, a smug-looking Tuncdoruk shared another post announcing that Weekenda had agreed to refund her deposit 

Not long after, a smug-looking Tuncdoruk shared another post announcing that Weekenda had agreed to refund her deposit. 

In her caption, she thanked her followers for rallying around her, saying: ‘They’ve agreed to refund us for our stay! Thank you guys for your help.’   

Making the most of the publicity surrounding the Tuncdoruk saga, Weekenda has since launched a competition to win the influencer’s now-cancelled booking. 

Appreciation: In her caption, she thanked her followers for rallying around her, saying: ‘They have agreed to refund us for our stay! Thank you guys for your help’  

Contest: Making the most of the publicity surrounding the Tuncdoruk saga, Weekenda has since launched a competition to win the influencer’s now-cancelled booking 

On Friday, Tuncdoruk once again made headlines for the wrong reasons when she was forced to apologise for a racially insensitive Facebook post from 2017. 

In the resurfaced post, Tuncdoruk complained to Uber Eats about their ‘annoying non-English speaking delivery drivers’.

After expressing regret for her post, she turned her Instagram account to private.

Tuncdoruk makes a living spruiking products to her 4862,000 followers and earns between $800 and $3,000 per sponsored post. 

Regrettable: On Friday, Tuncdoruk once again made headlines for the wrong reasons when she was forced to apologise for a racially insensitive Facebook post from 2017 

Cashing in! Tuncdoruk makes a living spruiking products to her 4862,000 followers and earns between $800 and $3,000 per sponsored post

She sparked controversy last year when she announced the pandemic had affected her business as an influencer, but she refused to take a pay cut. 

‘I’ve collaborated / worked with a few brands over time (a long time) who as of late have asked me to work for much, much less… due to budget cuts – which I understand,’ she wrote on Instagram.

She added: ‘However when I’ve said no – which is in my opinion completely warranted – [they] have completely written off the relationship.  

‘These are brands I’ve travelled with and promoted for years who just throw the relationship away because I’ve refused to work for free.’  

Entitled: She sparked controversy last year when she announced the pandemic had affected her business as an influencer, but she refused to take a pay cut

Source: Read Full Article