A SHOPPER has claimed she was arrested at a Walmart store after using the self-checkout to scan her groceries.
Lawyer Sandra Barger has called for some form of regulation after 62 people that visited the same supermarket in Tucson, Arizona were arrested between January 2021 and April 2022.
One woman, who didn’t want to be identified, told KGUN9 that she was arrested after accidentally forgetting to scan some items.
The shopper, who is in her 60s, said: “I was just in complete and total shock because I had absolutely no knowledge, let alone the intention of not paying for my items.”
Cops handed her a petty theft citation after she was arrested.
The shopper said: “They said because it was over $30 they would have to arrest me.
“I’ve never been arrested in my life.”
She claimed the cops were rude and inconsiderate to her.
Barger said: “It’s the same story: I’m standing there scanning, I had my children with me.”
She revealed that shoppers forgot to scan an item and were given a ticket as a punishment.
A Walmart spokesperson told KGUN9: " When necessary, we reach out to law enforcement as part of our commitment to meet our customers' and associates' expectations of a safe and enjoyable shopping experience."
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Meanwhile, lawyer Carrie Jernigan has warned customers not to use the self-checkout.
She claimed store bosses will look to old customers when they are reviewing the lost inventory – months after the item left the premises.
Jernigan categorized shoppers caught out by self-checkout into three groups.
She said: “The first group of people getting charged with shoplifting using the self-checkout are (sic) people going into the stores with the intent to steal.
“The second group of people catching this charge, I will call the theft-by-mistake.
"These are the people that I genuinely think just forgot to scan an item."
She continued: "It is usually something that was on the bottom rack of the cart or say a DVD that has slid under the purse, and when they are walking out, asset protection stops them.”
And, ex Walmart staffer Athenia Maria revealed workers have the option to pause the self-checkout machine remotely from their handheld devices if they suspect a customer is stealing an item.
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To a shopper, it looks as though the machine is dealing with a general glitch or error.
Once the machine has been paused, customers have no option but to call for assistance.
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