O2 crashes leaving users unable to make calls or browse the internet

O2 mobile network crashes leaving users across the UK unable to make calls or browse the internet

  • Reports have been detected by Down Detector since around 8am this morning 
  • o2 say they are only receiving reports that are unable to make or receive calls
  • Almost half (45 per cent) said the problem was with using their smartphone 
  • Nearly a third (29 per cent) said that their internet connection was down 
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O2’s network has crashed this morning, with reports of an outage starting at around 8am GMT and affecting users across the UK.

The issue appears to be affecting users in different ways, with some unable to make calls or send texts, while others have lost their mobile data connection.

Although a spokesperson for o2 says they are only receiving reports that people are unable to make or receive calls – data usage is not affected, they said.

At its peak at 9am GMT, around 469 people had reported the problem to the website Down Detector.

Almost half (45 per cent)  said the problem was with using their smartphone while nearly a third (29 per cent) said their internet connection was down.

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O2’s network has crashed this morning, with reports of an outage starting at around 08:57am GMT and affecting users across the UK


At its peak at 9am, around 469 people had reported the problem to the website Down Detector 

A spokesperson for o2 said: ‘Our technical teams are investigating reports of issues when some customers are making and receiving voice calls. Data use is not impacted. We apologise for any inconvenience.’  

The outage reports mainly originated from London, Birmingham, Manchester, Glasgow, Liverpool, Nottingham, Southampton, Bristol, Portsmouth, and Leeds.  

In a statement, O2 said: ‘Our technical teams are investigating reports of issues when some customers are making and receiving voice calls. 

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‘Data use is not impacted. We apologise for any inconvenience.’ Other mobile networks, including Sky, Tesco and Giffgaff rely on O2’s services, but there have been no reported issues from their customers as yet. 

The incident comes after a major outage in December, in which millions of customers were unable to get online for at least a day. 

O2, which has more than 25 million UK customers, and its systems and equipment provider Ericsson issued a joint apology for last year’s outage, saying it was a result of a software issue. 


Users took to Twitter to vent their frustration with the outage. Ean Martin said: ‘Why can’t I make calls but I can send texts and iMessages?’. Natalie C replied ‘Finally. Someone else with this issue. I bet the network is down again’


Chris Coulter wrote: ‘o2 why can’t I seem to make any phone calls?? Is your network down again???’


Jay wrote: ‘ My network is down yet again I can’t make or receive phone calls. Second time this year! Will definitely be leaving when my contracts up!’

Users took to Twitter to vent their frustration. 

Ean Martin said: ‘Why can’t I make calls but I can send texts and iMessages?’. Natalie C replied ‘Finally. Someone else with this issue. I bet the network is down again.’    


Finally. Someone else with this issue. I bet the network is down again


Users to Twitter to vent their frustration. Cheryl H wrote: ‘My phone is not working is 02 down’


Julie Latimer said: ‘O2 is the network down, I can’t make any or receive any calls and my husband is having same issues on his phone too’


 The issue appears to be affecting users in different ways, with some unable to make calls or send texts, while others have lost their mobile data connection (stock image)

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