Other Brits echo gran’s complaint about ‘too many Spaniards’ at Benidorm hotel

A gran who complained her Benidorm hotel had ‘too many Spaniards in it’ is not the first Brit to have done so, shocking Tripadvisor reviews reveal.

Freda Jackson, 81, said the Hotel Poseidon Playa was teeming with "rude" Spanish guests, who should ‘go somewhere else for their holidays’.

She claimed the entertainment at the venue – located on the outskirts of the city in eastern Spain – was "all focused and catered for the Spanish".

She even said she cried at the end of her two-week trip with a pal, after facing other issues including a last-minute change of flight and being initially placed on the 14th floor despite mobility issues.

But remarkably, Freda is not the first British guest to have complained about native Spaniards at the hotel – with one claiming ‘they invaded’ the venue.

While most reviews of the Poseidon Playa are positive, some unhappy holidaymakers have previously hit out at Spanish families for ‘taking over’.


Writing on Tripadvisor earlier this year, one woman, from Stoke-on-Trent, Staffordshire, claimed she had endured the "worst holiday" she’d ever had.

She described how she couldn’t get on the dance floor due to Spanish families.

"No complaints of staff or the hotel, just the very rude ignorant pushy Spanish that invaded the hotel," she wrote. "We did read up on reviews that said there were few Spanish , but not so many they overtook the hotel."

She added: "Evening entertainment 99% Spanish, couldn’t get on dance for them 🙁 99% Spanish music, they all grouped together with the chairs and tables, we didn’t dare move as they would have wiped ours too (sic)."

Responding to the woman on the site, the hotel replied: "Thank you for the time you used to write your review and for your words about our hotel and staff.

"We regret that our entertainment was not to your liking. It is usually very well rated by the most Customers (any nationality).


"Our daily entertainment includes activities like GAP, games, power dance, latin dance, laugh therapy, English petanque, etc. and our night entertainment includes shows, live music, contests, cabaret, etc."

Another guest, from Houghton-le-Spring, Sunderland, took to Tripadvisor to allege that Spaniards at the hotel gave English guests "filthy looks".

"Lovely clean hotel, pricey bar for drinks, terrible for the Spanish giving you filthy looks soon as they realise your English (sic)!" wrote the woman.

She added that the lifts kept breaking down, "which is unsurprising the amount of Spanish and other foreigners that squeeze in."

And she claimed the entertainment was a "complete joke unless you’re Spanish", saying: "Not one word in English."

A third holidaymaker echoed her comments about the entertainment, writing: "It was all in Spanish, I know it is in Spain but everything was catered for the Spanish, the food, the music."

The tourist added: "If you where an OAP and Spanish you would have had a ball, hotels I know cater for all as it is for tourists all over the world not just Spanish (sic)."

Thomas Cook’s statement

Thomas Cook offered compensation to Freda and her friend due to a last-minute change of flight – not because of the gran’s allegations about Spanish holidaymakers.

A spokesman for the holiday operator said: “Due to a system error Ms Jackson was not informed of a change to her flights until six days before departure.

"We are very sorry for the inconvenience this caused and are investigating to make sure it doesn’t happen again.

"We have offered Ms Jackson and her travel companion a gesture of goodwill to try and put things right which we hope she will accept.”

Some others claimed Spanish guests were "all very rude" – with one advising potential British holidaymakers: "Don’t go if you’re not Spanish."

Another, from Manchester, wrote: "We were the only English in the hotel."

However, the majority of the reviews for the hotel on the site are positive, with guests praising its helpful staff, "perfect" location and "excellent" food.

One happy customer, from Leiceseter, wrote: "Great food very clean and staff just lovely. Fantastic position for the beach."

She added: "Would go back in a heartbeat."

Another said: "Great hotel and service fantastic."

In a response to the unhappy guest from Manchester, the Poseidon Playa’s manager pointed out that the hotel caters for people of all nationalities.

The manager wrote: "We have 25 international channels in our TV, not just one in English and the rest in spanish."

They added: "Yes, we have some traditional spanish food in our menu, as an extra plate, but we also have diferent meats, fish, rices, vegetables, pies, pasta, paella…. Also shepards pie and yorkshire pudding on some days, so plenty of international choice (sic).

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"For breakfast you will find, bacon, sausages, fried eggs, scrambled eggs, boiled eggs, fresh fruits, pastries, yougurts, pancakes, omelletes… A choice for every one. We also have tea and a selection of infusions."

The manager also said: "During the month of March, we have catered a lot of other nationalities, not just Spanish, and in every department there is more than two workers that speak very fluent English."

We earlier reported how Freda, who lives in Blackburn, Lancashire, has demanded a full refund or a free trip following her holiday.

The retired care assistant, who struggles with mobility, alleged: "The hotel was full of Spanish holidaymakers and they really got on our nerves because they were just so rude.

"One evening a Spanish guy nearly knocked me flying and he just walked off without even apologising.

"The entertainment in the hotel was all focused and catered for the Spanish – why can’t the Spanish go somewhere else for their holidays?"

Freda had booked to stay at the Poseidon Playa with a friend in April last year.

She claimed travel operator Thomas Cook had recommended the hotel and that, despite her request for flat ground access, it was located on a slope.

The grandmother-of-six and her 61-year-old friend paid a total of £1,133 for the holiday – but it apparently turned out to be a "disaster".

She claimed: "I have never complained about a holiday before – but this one was a disaster from start to finish.

"My friend and I paid for it from our pensions and it was a struggle trying to fund it over 12 months and the holiday was totally ruined – I cried after.

"We wanted to go somewhere on flat ground and not in the hills because we have mobility issues.

"To top it off once we got to reception they told us we had been put on the 14th floor, thankfully we were moved to the second floor, and that it was 42 steps down to the hotel’s swimming pool."

The pair travelled 1,500 miles from Manchester Airport to Alicante on May 10, after not being notified by Thomas Cook that the dates of their flights had changed.

Freda, who has previously visited Greece, Turkey, Portugal and Tenerife, claimed Thomas Cook ‘mis-sold’ and ‘ruined’ her dream holiday.

She alleged there were no reps on the holiday who they could complain to about the trip – so instead Ms Jackson submitted a letter of complaint to Thomas Cook.

Thomas Cook bosses initially offered Freda and her friend a £75 holiday voucher as compensation for the ‘disappointing’ trip abroad.

But after the initial ‘goodwill gesture’ was declined, they reportedly made an improved offer of £566 to be split between Freda and her friend.

Freda said she was yet to respond to the travel firm about their renewed offer.

Thomas Cook have said they relocated the pair to the second floor on the second night after they asked for a ground-floor room.

They also said staff offered Freda assistance on the small slope at the hotel – but that the pensioner refused help.

The holiday operator also reiterated the fact the compensation they offered Freda and her friend was due to the last minute change of flight – not because their holiday was allegedly ‘overrun’ by Spanish holidaymakers.

A Thomas Cook spokesman said: "Due to a system error Ms Jackson was not informed of a change to her flights until six days before departure.

"We are very sorry for the inconvenience this caused and are investigating to make sure it doesn’t happen again.

"We have offered Ms Jackson and her travel companion a gesture of goodwill to try and put things right which we hope she will accept."

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