Robots in the workplace contribute to burnout, study warns

Think twice before hiring a robot! Bots in the workplace contribute to burnout, fears about job insecurity and incivility among colleagues, study warns

  • Scientists conducted experiments in the US, Singapore, India, and Taiwan
  • They found robots contribute to burnout, job insecurity fears and incivility
  • But self-affirmation exercises can help to lessen workplace robot fears

From robot recruiters to AI-enabled chefs, androids are now being used in a range of applications across different industries.

But a new study has warned against robots in the workplace, amid fears the bots can contribute to burnout, fears about job insecurity, and incivility among colleagues.

This is even the case in industries where robots aren’t being used, according to researchers from the National University of Singapore.

Dr Kai Chi Yam, who led the study, said: ‘Some economists theorize that robots are more likely to take over blue-collar jobs faster than white-collar jobs.

‘However, it doesn’t look like robots are taking over that many jobs yet, at least not in the United States, so a lot of these fears are rather subjective.’

A new study has warned against robots in the workplace, amid fears the bots can contribute to burnout, fears about job insecurity and incivility among colleagues

Jobs most at risk of being taken by robots


In the study, the team conducted experiments and analysed data from participants in the US, Singapore, India, and Taiwan.

In one experiment, 118 engineers employed by an Indian auto manufacturing company reported greater burnout and workplace incivility when working with industrial robots.

However, in another experiment involving 400 participants, it was found that self-affirmation exercises helped to lessen workplace robot fears.

Participants were asked to write about their uniquely human characteristics, such as sense of humour, friends, and family.

‘Most people are overestimating the capabilities of robots and underestimating their own capabilities,’ Dr Yam said.

Another experiment involved 343 parents of university students, who were randomly assigned to three groups.

One group read an article about the use of robots in businesses, the second group read a general article about robots, and the third read an unrelated article.

Participants were then asked about their concerns for job security, with results revealing the first group reported significantly higher levels of job insecurity than the two other groups.

As part of the study, the researchers also analysed data about the prevalence of robots in 185 US metropolitan areas.

They compared this data to the overall use of popular job recruiting sites in those areas, such as LinkedIn and Indeed.

The results revealed that the areas with the highest rates of robots also had the highest rates of searches on job recruiting sites – even though unemployment rates weren’t higher in those areas.

The researchers suggest that people in these areas may feel more job insecurity because of robots, although they say that other reasons could be at play.

The study comes shortly after researchers from the Ecole Polytechnique Fédérale de Lausanne revealed which jobs are most and least likely to be taken by robots.

Their findings suggest that meat packers, cleaners and builders face the highest risk of being replaced by machines, while teachers, lawyers and physicists are safe.

‘The key challenge for society today is how to become resilient against automation,’ explained Professor Rafael Lalive, who co-led the study.

‘Our work provides detailed career advice for workers who face high risks of automation, which allows them to take on more secure jobs while re-using many of the skills acquired on the old job.’

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