Shane, who plays Alfie Moon on the BBC1 soap, is suing the high street firm after booking Mexico’s five-star Moon Palace Resort for a two-week family holiday with his in-laws.
The dad-of-five, 54, said: “It was a holiday from hell. I was recommended the five star resort. It cost thousands. It was supposed to be a holiday of a lifetime. I was taking my in-laws for 17 nights. It was my worst nightmare. It was f*****g horrendous. I got spanked by them.”
Complaining about the party atmosphere he ranted: “At just 10.30am in the morning we were all sat by the luxury pool and there was a DJ on with drum and bass. They didn’t mention that in the programme when we were booking it. Loads of things happened.”
Shane added that he even shortened his return to the BBC1 soap because of his commitments to the trip.
Speaking the Kinky Boots gala night in London on Tuesday he added: “I had the holiday booked and the dates were clashing. The day after I filmed I left the country to go to Mexico. ”
Thomas Cook insisted that staff had tried to make Shane’s stay more comfortable.
A spokesman told the Sun: “We always want our customers to enjoy their holidays so we’re disappointed Mr Richie didn’t like the hotel he asked us to book for him.
“We did everything we could to help in resort, including complimentary upgrades and an offer to move to the premium hotel next door. Given the circumstances we can’t justify a full refund so sadly this has become a legal issue.”
A source close to Thomas Cook said: “Shane complained about holidaymakers taking pictures of him, having to get up at 5.30am to put towels on sunbeds, loud music by the pool and queuing to get eggs in the morning.”
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