Mum will never fly Jet2 again after ‘smelling burning’ as cabin temperature rose

An airline passenger says she may never fly again after her plane made an emergency landing and the smell of burning filled its cabin.

Lissa Statham said she was left crying with trauma when her Jet2 flight to Rhodes in Greece grew "hotter and hotter".

The 45-year-old, who already suffers crippling anxiety about flying, said the "frightening and frustrating" ordeal left her scared to ever set foot on an aircraft again.

Mrs Statham was travelling with husband Andrew, 39, and daughter Freya, nine, from East Midlands Airport when it had to make a sudden, unscheduled landing in Munich on August 12.

She told Hull Live : "I was crying and in pure anxiety. Never will I fly with Jet2 again and I may never fly again full stop.

"I haven’t flown for ten years because of major claustrophobia and finally after all these years my husband found a Fearless Flight course. After the course I felt ready to book a holiday abroad."

She said: "We were in the air for one-and-a-half hours and during that time we realised that the plane was getting hotter and hotter to the point where couldn’t breathe comfortably.

"We were told the cabin reached 45 degrees by another passenger.

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"The cabin crew were excellent and very helpful, but one came up to me and said that the plane was going to perform an emergency landing at Munich."

Jet2 has since said the landing was only precautionary, but Mrs Statham insists the cabin crew told her it was an emergency.

She said: "I remember it clearly, it was definitely told it was an emergency landing.

"We could smell burning in the aircraft but the cabin crew told us that that was completely normal and was due to the engine turning off so suddenly as it backfired.

"Eventually we landed in Munich. We sat in the Munich airport for three-and-a-half hours with no word from anyone. There was no Jet2 rep at the airport because they do not fly to Munich.

"The whole ordeal was frightening, frustrating and out of order because we were left to fend for ourselves."

"We were told we couldn’t even have our suitcases off the plane and there were children on the flight that were disabled and needed their medication."

Mrs Statham explained that she was later moved to a different part of the airport and, at midnight, several hours later, she was told by airport staff she would be getting a room in a nearby Holiday Inn.

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She says she was also told a bus would turn up to transfer her family there, but it never did, so she paid for a taxi out of her own pocket.

Eventually, the Statham family managed to complete their journey to Rhodes from Munich the next day, but missed a whole day of their all-inclusive holiday , leaving them out of pocket.

A spokesman for Jet2 said: "Flight LS635 from East Midlands to Rhodes diverted to Munich Airport as a precautionary measure on Sunday 12th August, after reports of an issue with the temperature inside the cabin.

"As there was no standby aircraft available, our team worked very hard to arrange hotel accommodation and refreshments for customers in Munich.

"We have reimbursed Mrs Statham for her taxi and we would also like to apologise to her and fellow customers for the delay to the start of their holiday."

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