Ticketmaster customers' fury over Coronation Concert ballot emails

Fury as Ticketmaster customers get email telling them they’ve been successful in Coronation Concert ballot – only to find the event has sold out when they tried to claim tickets

  • Disappointed royal fans have been sharing screenshots of emails on Twitter 

Hundreds of royal fans have been left ‘beyond disappointed’ after being told they had won tickets to the Coronation Concert through Ticketmaster – only to then be told they were already sold out. 

People have been flocking to social media to share screenshots of emails they received congratulating them for being successful in a ballot for tickets to The Coronation Concert At Windsor Castle on Sunday May 7 – where Take That have agreed to perform.

The email shared says tickets in the ‘supplementary round are being offered to a randomly selected group of ballot winners on a first come first served basis’ and tells people they needed to act quickly to secure them. 

Those successful were then told they had until midday on April 27 to claim their tickets – but when they tried to retrieve them were told they were already ‘sold out’, the reports said. 

A Ticketmaster spokesperson told MailOnline: ‘Final standing tickets for the Coronation Concert were released today on a first-come, first-served basis and, unsurprisingly, went very fast.’

But royal fans have been left ‘disgusted’ over the confusion. 

The email tweeted by many read: ‘Congratulations, you have been successful in the ballot for a pair of standing tickets to The Coronation Concert, At Windsor Castle on Sunday 7 May 2023.

‘Tickets in this supplementary round are being offered to a randomly selected group of ballot winners on a first come first served basis, so you will need to act quickly in claiming your tickets to ensure you secure them.’

They then appear to have been told: ‘You will have until 12:00 on 27th April to claim your tickets. If you do not claim your tickets by this date then they will be re-allocated.’

But when many clicked on the link, they were told all the tickets had been ‘snapped up’ already. 

Ticketmaster tweeted a statement saying: ‘Tickets for the supplementary first-come, first-serve round of The Coronation Concert ballot have now sold out. Enjoy it in your own way next month, whether its in Windsor or at home with friends!’ 

Dozens have been taking to social media to vent their frustrations.  

A Twitter user claimed: ‘Hundreds if not thousands of people have received emails saying they’ve being successful for tickets to the coronation concert. Have a look at Twitter there’s a lot of people who’ve been let down by Ticketmaster.’

One ‘winner’ – wrote: ‘Disgraceful from @Ticketmaster – receive an email saying I’ve won 2 tickets to the Coronation Concert in the ballot and then when you click to claim them they’re all gone. Total shambles of a system. Beyond disappointed.’

Another tweeted: ‘Very disappointing – 12:03 email from TicketMaster saying I had tickets to the Coronation Concert, claim by 27th April (albeit on a 1st Come 1st Served basis), have been trying to claim ever since with no luck and now have email to say Sold Out.’

A Ticketmaster spokesperson added: ‘Everyone who was successful in the two main ballot rounds for the Coronation Concert was offered a guaranteed pair of tickets, provided they claimed them within three weeks. 

‘Today, any unclaimed tickets were released on a first-come, first-served basis to those who had previously applied to the ballot (and were unsuccessful). These inevitably went very quickly.’

Lionel Richie, pictured with King Charles, will be performing at the event 

As part of the celebrations, a coronation concert will be held on the evening of May 7. 

The event will be held on the East Lawn of Windsor Castle – the first time a concert has been held in the grounds. 

Some 20,000 members of the public will attend the concert, which will be aired on BBC1 and Radio 2 along with catch-up services.

Boy band Take That, pop singer Katy Perry and global opera star Andrea Bocelli are also signed up to appear at the event in the grounds of Windsor Castle, the BBC reported.

Other names revealed include Welsh bass-baritone Sir Bryn Terfel and singer Freya Ridings who will perform a duet with producer and musician Alexis Ffrench.

Hopes for a complete Take That reunion with Robbie Williams were dashed when the band confirmed that only three fifths of the band – Gary Barlow, Howard Donald and Mark Owen – would perform at the coronation 

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